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Mandatory Password Change is Coming

Account security is a very important topic for us. As ArenaNet president Mike O’Brien mentioned in this article on account security, one of the ways we protect your account is by creating a blacklist of passwords that have been used in the past by hackers to scan for accounts. As this blacklist has been very successful for protecting newly created accounts, we have asked all our existing customers to change their passwords.


In fact, for those customers with passwords chosen before the introduction of blacklisting, we have displayed a red banner in the launcher for the past three months, encouraging (but not requiring) a password change. Starting on February 7, 2013, we will change it to a requirement.

Thus, if you are still using a password that was chosen before the introduction of password blacklisting on September 12, 2012, you will need to choose a new password.


Of course, there’s no advantage in waiting until February 7. If you have an older password, please visit the account management site and change it today.


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